Dedicated to customer satisfaction

From our highly skilled developers right through to our dedicated support specialists, the Syrenis team is committed to customer satisfaction.

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    Nicky Watson

    Chief Architect

    Nicky is the Chief Architect at Syrenis, as well as Chair of the Board of Directors. She has an unusual combination of technical and design skills and has been working in online application development for the last 20 years. Her focus on customer service ensures that Syrenis is heavily committed to supporting all its users across the globe.

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    Glenn Jackson

    CEO

    Glenn is spearheading the next stretch of our exciting growth journey. He has 25 years’ experience running successful software and customer contact businesses, combining considerable software know-how with a passion for high quality service. Glenn is responsible for operational and commercial aspects of Syrenis.

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    David Murfitt

    CTO

    With a focus on prevention, Dave has ownership of security and compliance of Syrenis products and services, ensuring that our infrastructure and hosting provision can withstand and deter external threats. Whilst delivering world class security protection that exceeds industry standards and regulations, David is also responsible for internal technology solutions used by Syrenis staff.

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    Rebekah Glynn

    Head of Technical Delivery

    With extensive experience in the software industry, including web development, IT support and people management, Rebekah joined the team in 2008. As Head of Technical Delivery she is responsible for ensuring the technical aspects of projects are delivered on time and to the Scope of Works agreed with customers.

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    Marc Le Maistre

    Head of Client Delivery

    From a background in software project delivery within the Government, telecommunications and transport sectors, Marc joined Syrenis in 2019. His expertise in software and project management make him an invaluable addition to the Syrenis team, allowing him to take client service to new heights for the software company.

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    Nick Elbra

    Innovation & Development Manager

    LAs Innovation & Development Manager, Nick leads on new project development, liaising closely with clients to identify needs and working in collaboration with our team of developers to find responsive solutions. With 25 years’ experience in software development, Nick oversees database management and maintenance, ensuring systems run safely and smoothly, remaining compliant with industry regulation.

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    Christian Delroy

    Support Manager

    Heading up our support team, Christian places customer experience firmly at the centre of his ethos; managing effective working relationships with customers. As a skilled communicator, he’s known to speak French with international clients from time to time. His qualifications in Computer Science and Engineering have made Christian a first-class coder able to oversee the support process right through to resolution.

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    David McInerney

    Commercial Manager

    From a background in publishing, development and SaaS, David is responsible for Syrenis’ reseller partners and customer nurturing activity. He makes sure that you have what you need from us at each stage of your onboarding journey, beginning with your initial enquiry and right through to ongoing account management.

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    Emma Roberts

    Marketing Manager

    Emma joins us in 2019 having worked previously within varying technology environments including most recently biotechnology. Having also previously worked in an indirect reseller business model, she brings with her knwoledge of increasing partner value through channel marketing campaigns. She has an interest in emerging digital applications and specialises in product marketing.

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    Samantha Quirk

    Marketing Executive

    Having recently worked at the Head Office of the UK's largest Gaming retailer, Game, Sam joins us with extensive experience of Customer Relationship Management. Her additional knowledge of both social and digital applications makes her an invaluable asset to the company as marketing moves more and more towards a digital first approach.

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    Louise Thompson

    Project Implementation Manager

    Louise brings to Syrenis 5 years' of experience in project management and customer support for software implementation. She is responsible for making sure that everything runs smoothly for customers throughout each and every project, from initial planning and onboarding right the way through to go live.

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    Daniel Roberts

    Project Implementation Manager

    Daniel joined Syrenis initially as part of the Technical Support Team. After developing an interest in working more closely with customers on projects, moving to be a part of Project Management was the organic route of progression for Daniel at Syrenis. His role starting in 2019 will be to support Louise & Marc on ensuring all projects are delivered on time and to spec. 

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    Paul Masters

    Senior Web Developer - R&D 

    Paul has over 20 years' experience within web-based and desktop applications. He has an extensive history in supporting and implementing website infrastructures having worked most recently on developing dynamic, efficient and robust code to industry standards, for high-volume traffic e-commerce websites. He has a keen interest in the manipulation of data to suit the needs to common database & reporting technologies. 

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    Peter Davies

    Senior Web Developer - R&D

    Peter is a Senior Developer within our R&D division and has over 15 years experience primarily with c# and .NET. His role is to investigate and implement solutions for new product releases as well as feature development of our existing products. He has a keen interest in cloud-based platforms and services.

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    Kevin Lawrence

    Web Developer

    Kevin is a key member of the web development team, combining a genuine passion for building web-based applications and wrangling SQL with a wealth of experience in project management. With extensive insight into software development disciplines and managing business change, Kevin brings a unique and practical approach to the development of robust and innovative solutions for our clients.

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    Nick Leigh

    Web Developer

    A recent university graduate, Nick brings with him a fantastic knowledge of the latest coding practices and design patterns. At Syrenis, Nick applies his skills to quickly resolve customer queries and helps to develop new systems.

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    James Jackson

    Web Developer

    James works with HTML5, CSS3, JavaScript and jQuery. His focus is on front end development working with all responsive web builds from desktop to mobile and cross browser functionalities. His passion is in discovering new technologies to work with.

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    Chris Hunt

    Support Specialist

    With an extensive background in customer support, Chris is an excellent problem solver and the first port of call for any customer issues. He is dedicated to ensuring each and every client has the best possible customer experience with Syrenis.

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    Luke Charlton

    Support Specialist

    Luke has an extensive background in customer service within the automotive and telecommunications sectors. He has had previous experience with multiple coding languages and setting up Greenplum & Teradata servers. Luke joined Syrenis to advance his experience within the IT industry and at the age of 21 is the youngest member of Syrenis.

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    Steph Willis

    Tester

    Steph has 2 years’ experience and an ISTQB foundation in testing. She is responsible for ensuring the efficiency and accountability of our development teams, helping Syrenis to provide our customers with nothing but high quality products which work flawlessly, first-time. She achieves this through thorough testing and the implementation of stringent processes and authoring of clear reference documentation.

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    Claire Loasby

    Tester

    Claire is responsible for supporting Steph with testing. Her main role as a tester is to follow test scripts to ensure the product is optimised and working efficiently. She has a keen interest in developing processes to improve the testing abilities of Syrenis.